Privacy Policy

GENERAL

This privacy policy governs the way ANSIC Pty Ltd ACN 140 295 398 and its related bodies corporate (ANSIC, we, us) handles personal information. It applies to all personal information we collect in connection with our website, including www.ansic.com.au (our Website) and through our dealings with you.

We operate an Australian-based private investigation, crisis risk management and security firm. The services we provide include:

1. provision of security personnel;
2. provision of mobile patrols;
3. security system installation;
4. claims assessing;
5. investigations;
6. risk management; and
7. collections and recovery.

The nature of our services means that we may collect, handle and disclose a broad range of information about you, including personal information. ‘Personal information’ is information or an opinion about you (whether true or not) that identifies you or from which your identity is reasonably identifiable.

Please take a moment to read this privacy policy as it explains how we collect and handle your personal information, and in what circumstances we will disclose your personal information to third parties.

PURPOSE

We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), which regulate how we may collect, use, disclose and store personal information.

The purpose of this privacy policy is to keep you informed of the ways we gather, manage, store, disclose and protect your personal information, as well as to help you to understand your rights, and our obligations under the Privacy Act.

CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy from time to time. The updated privacy policy will be posted on our Website, with the date of the update shown.

INFORMATION WE COLLECT ABOUT YOU

We collect information about you that we reasonably need for our business functions and activities, which predominantly involves providing the services described above to our clients.

The information we may collect about you includes:

1. your name, address and contact details;
2. your date of birth;
3. information about where you live and work;
4. information about your education and work history; and
5. financial information, including information relating to your credit worthiness.

We may also collect and hold ‘sensitive information’ about you, such as information about your criminal record, where collecting this information is reasonably necessary for the provision of our services.

When you use our Website, we may also collect:

1. the information you type into our enquiry, quote, consult, skip-trace and careers forms (including your name, contact details, message, and any other details you choose to provide);
2. your internet protocol (IP) address and browser user agent string, which are captured with form submissions;
3. information about your device and browser, the pages you view, and how you use our Website (through analytics and advertising tags);
4. advertising click identifiers (such as a Google click identifier, or gclid) and related campaign details, where you arrive from an advertisement; and
5. your email address if you subscribe to our newsletter or opt in to marketing communications.

HOW WE COLLECT INFORMATION ABOUT YOU

We will collect and hold your personal information in a fair and lawful manner. Where it is reasonably practical to do so, we will collect your personal information directly from you. For example, we may collect the personal information you directly give us through some of the following means:

1. when you make a general enquiry through one of our Websites;
2. when you submit a contact, quote, consult, skip-trace or careers form on our Website;
3. when you subscribe to updates using the subscription form on our Website;
4. when you communicate with us via phone, email, or face to face;
5. when you provide us with documents or USBs with materials to review; or
6. when administering any of our services.

We also collect some information automatically when you visit our Website, through cookies and similar technologies, including tags loaded via Google Tag Manager, as described under Cookies, analytics and advertising below.

Where it is not reasonably practical for us to collect your personal information from you directly, we may collect personal information about you from third parties or from publicly available sources. For example, your personal information may be provided to us by one of our clients to enable us to provide services to that client.

If we collect personal information about you from a third party we will, if appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

WEBSITE FORMS AND ENQUIRIES

When you complete a contact, quote, consult, skip-trace or careers form on our Website, we collect the information you enter. That typically includes your name, contact details and message. Some forms also collect additional details you choose to provide, such as business name, location or service requested. Job applications may also collect your address, licence details and any supporting documents you upload.

With each submission we also record the IP address from which the form was sent and the user agent string of the browser or device you used. We use this information to respond to your enquiry or application, to keep a record of the request, and to help prevent fraud and spam.

Form submissions are stored in ANSIC’s own systems (including our staff portal) and may trigger email notifications to ANSIC staff so they can action the request. Where we send you a confirmation email (for example after a contact, quote or careers submission), that email is sent so we can acknowledge your request.

Our Website forms use Cloudflare Turnstile as a bot and spam prevention measure. Cloudflare may process limited technical information (such as your IP address) for that purpose.

UNSOLICITED INFORMATION

If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under the Privacy Act if we had requested it, we will destroy or de-identify the information (if it is lawful and reasonable to do so). If we collect your personal information in an unsolicited manner, we will take reasonable steps to inform you of such collection and also how we use, disclose and secure your personal information where appropriate. Such reasonable steps may include referring you to this privacy policy.

DO I HAVE TO PROVIDE YOU WITH MY PERSONAL INFORMATION?

It is generally not practical to remain anonymous or to use a pseudonym when dealing with ANSIC as we usually need to use your personal information to provide services to you. If you choose not to provide us with your personal information, we may not be able to provide you with requested products or services, or provide you with requested information concerning an enquiry, account or complaint.

PURPOSE FOR HANDLING YOUR PERSONAL INFORMATION

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. We collect, hold, use and disclose personal information to:

1. provide services to our clients;
2. respond to Website enquiries, quote requests and job applications;
3. prevent fraud, spam and misuse of our forms;
4. communicate with you and provide you with relevant information;
5. send marketing communications where you have consented (see Direct marketing below);
6. measure how our Website is used and how our advertising performs;
7. assess your needs so that we can refer you to relevant products and services;
8. improve our service and product offerings;
9. comply with legal and regulatory obligations; and
10. otherwise manage our business.

We may also use your personal information for activities in support of our primary business functions such as processing payments, administration, recruitment, management, IT, legal, and customer support.

PROTECTION OF YOUR PERSONAL INFORMATION

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers. Our business records are generally held in Australia. Our cloud storage is based in Australia and we use A1 Technologies to secure it.

Some Website services — including Google’s measurement and advertising tags, and Cloudflare’s content delivery and bot-prevention services — may involve storage or processing outside Australia, as described under Overseas disclosure below.

We maintain appropriate physical, procedural and technical security for our office and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information. We will destroy or de-identify your personal information once it is no longer needed for a valid purpose or required to be kept by law.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

1. our related bodies corporate;
2. ANSIC staff and our internal portal and management systems, so we can respond to enquiries and keep records;
3. our clients where it relates to the services we are performing for them;
4. public authorities, including law enforcement bodies and courts, if we are asked to disclose personal information in response to a lawful request; and
5. other third parties such as our suppliers, providers of technical and support services (including Google, Cloudflare, and providers of email delivery), and our professional advisors.

If we disclose information to a third party, where appropriate and practical, we will require that third party to protect your information to the same extent that we do.

OVERSEAS DISCLOSURE

Some of the third parties we use to operate the Website — including Google (Tag Manager, Analytics and Ads) and Cloudflare (website hosting and delivery, and Turnstile) — may store or process personal information on servers outside Australia.

When we disclose personal information to an overseas recipient, we take reasonable steps in the circumstances to ensure that the recipient does not breach the Australian Privacy Principles in relation to the information (or that another exception under the Privacy Act applies).

DIRECT MARKETING

If you tick the optional newsletter box on a Website form, or enter your email address in the “Subscribe Now” form in the Website footer, you are consenting to receive marketing communications from us (updates and insights about ANSIC and our services). We collect your email address (and, if you have provided it, your name) for that purpose, together with a record of your consent, the time of consent, and the IP address and user agent associated with the subscription.

We send those communications in accordance with the Spam Act 2003 (Cth). You can unsubscribe at any time using the unsubscribe facility in the message, or by contacting us using the details at the bottom of this privacy policy. We will action an unsubscribe request as soon as practicable.

COOKIES, ANALYTICS AND ADVERTISING

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies and similar technologies to operate the Website, to understand how visitors use it, and to measure advertising.

We use Google Tag Manager (container GTM-NCFZBLGP) on our Website to load measurement and advertising tags. Those tags include:

1. Google Analytics 4 (property G-ZEQ5KLBV3M), which uses cookies and similar technologies to collect information about how visitors use our Website, including pages viewed, approximate location derived from IP address, and device and browser information. We use this to understand site usage and to improve the Website; and
2. Google Ads conversion tracking (AW-410812369) and Google’s Conversion Linker, which use cookies and advertising click identifiers (such as gclid and similar identifiers) to measure whether a visit or form submission followed an advertisement, and to assess advertising performance. Where those tags are configured to do so, they may also support remarketing (showing or measuring ANSIC ads to people who have visited our Website).

We also set a first-party cookie (and equivalent browser storage) on our Website so that, for a limited period (90 days), we can remember advertising click identifiers and campaign details from your first visit. If you later submit a form, those details may be stored with the enquiry so we can attribute it to a campaign.

Cookies and tags of this kind are provided by Google. Google may collect and process the information described above, and may combine it with other information it holds, in accordance with Google’s own privacy policy. Google is a third party. Information collected by Google may be stored or processed outside Australia.

HOW YOU CAN CONTROL COOKIES AND TRACKING

You can control or delete cookies through your internet browser settings. Blocking or deleting cookies may affect how our Website functions. For information on cookie settings, please refer to your browser’s help material.

You can manage Google advertising preferences, including ads that may be based on your activity, through Google Ads Settings at https://adssettings.google.com.

You can opt out of Google Analytics using the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

Those controls are provided by Google and may change from time to time. Our Website does not display a separate cookie-consent banner.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may contact our Privacy Officer using the contact details below to request access to, or a correction of, the personal information that we hold about you. We will deal with your request within a reasonable time. On the rare occasion that we refuse access, we will provide you with a written notice setting out the reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. We will also provide you with avenues to complain about our refusal to provide you with access to the information.

We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse a correction request, we will provide you with a written notice with our reasons for refusing. We may recover reasonable costs in relation to a request for access to personal information.

RESOLVING PERSONAL INFORMATION CONCERNS

If you have any questions, concerns or complaints about this privacy policy, or how we handle your personal information, please contact our Privacy Officer using the contact details provided below.

Email: contact@ansic.com.au
Phone: 1300 240 829

We take all complaints seriously, and will respond to your complaint within a reasonable period. You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaic.gov.au.

This privacy policy was last updated on 19 October 2026.